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The purpose for this program is to give students a deeper knowledge of current contact center management topics, operations and practices. Courses focus on the analytical skills to determine the needs of the call center industry and problem-solving skills to apply management to meet those requirements. In addition to the development of analytical tools, emphasis is placed on communications, teamwork, ethics, and the skills for managing diversity within the contact center industry. This Applied Management degree is an excellent degree for students interested in a career in management and leadership within the contact center industry.
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